Account Deletion

1. Overview

TRIVARTHA CRM ("Trivartha CRM", "the App", "we", "us", "our") respects your right to leave. This page explains how to permanently delete your TRIVARTHA CRM user account, what happens to your data as a result, and what (if anything) we are required to keep by law.

This page is provided in line with Google Play's User Data Policy requirement that apps offering account creation must also offer account deletion through an in-app flow and a public web URL.

It is the account-deletion counterpart to our Data Deletion Policy. The two work together: deleting your account triggers deletion of the personal data tied to it, subject to the legal retention rules below.

We comply with the EU GDPR, the UK Data Protection Act 2018, the Digital Personal Data Protection Act 2023 (India), and the California Consumer Privacy Act (CCPA/CPRA).

2. What "Account Deletion" Means

When you delete your TRIVARTHA CRM account, we permanently destroy the following:

• Your user account (UID, profile, login credentials) in Firebase Authentication.
• Your profile record (name, email, phone, employee ID, role) in Firestore.
• All CRM data you created — leads, customers, deals, notes, tasks, tags.
• All uploaded files — visit photos, signatures, cheques, KYC PDFs.
• All location logs and visit history tied to your account.
• All AI prompts sent to the on-device Gemma model.
• Your active sessions, refresh tokens, and device authorizations.
• The OAuth grant that lets us access your Google account (if you signed in with Google).
• Your subscription with TRIVARTHA CRM — future charges stop immediately.

Account deletion is irreversible after the 14-day grace window (see Section 9).

3. How to Delete Your Account

You can request account deletion through any of the following channels. All are free.

3.1 From inside the App (fastest, recommended)

Open Settings → Privacy & Data → Delete my account. See Section 4 for the step-by-step walkthrough.

3.2 By email

Send a deletion request from the email address linked to your account to support@trivartha.com with the subject line Account Deletion Request.

3.3 Via web form

Scroll to the request form at the bottom of this page and submit it.

3.4 Through Google (Android only)

If you signed in with Google, you may also revoke TRIVARTHA CRM's access at myaccount.google.com/permissions. This stops future access but does not by itself delete the account or the data already stored — you still need to send us a deletion request.

4. In-App Self-Deletion (Step-by-Step)

The fastest way to delete your account is from inside the app. The flow takes about 60 seconds.

1. Open the App Tap the TRIVARTHA CRM icon on your Android device and unlock it with your PIN or biometrics.
2. Go to Settings Tap the gear icon (⚙️) in the top-right corner of the Home screen.
3. Open Privacy & Data Scroll down and tap Privacy & Data under the Account section.
4. Tap "Delete my account" This is the last option in the screen, shown in red. Tap it.
5. Confirm identity Re-enter your PIN or use biometrics. We do this to prevent accidental or malicious deletion.
6. Review the summary A final screen lists exactly what will be deleted (your account, all CRM records, all cloud sync) and what we must retain by law (tax invoices, anonymized analytics). Tap I understand, continue.
7. Wait for confirmation You will see a progress screen. Your login stops working immediately. Live systems are purged within 72 hours. You will receive an email confirmation. Until the purge is complete, you can tap Undo on the progress screen to cancel.

5. What Is Deleted vs Retained

5.1 Deleted with your account

• Your user account and authentication credentials.
• Your profile (name, email, phone, employee ID, role).
• All CRM records you created: leads, customers, deals, tasks, notes.
• All uploaded documents, photos, signatures, and KYC files.
• Location logs and visit history.
• Cloud sync data (Firestore & Cloud Storage objects).
• Active sessions, refresh tokens, and device authorizations.
• Linked third-party identity grants (Google, Apple).
• Your TRIVARTHA CRM subscription (no future charges).
• Support tickets and chat history (after 90 days).

5.2 Retained for legal / legitimate reasons

Some records we must keep even after account deletion. We keep the minimum necessary, strip personal identifiers, and delete them when the legal clock expires.

6. Deletion Timeline

We commit to the following Service Level Objectives (SLOs) from the moment your request is verified.

7. Identity Verification

To prevent unauthorized deletion, we verify the requester is the legitimate account holder. We use the least-intrusive method that works.

• In-app: PIN or biometric — already verified by device.
• Email request: we only act on requests sent from the email address on file with your account.
• Web form: we send a signed magic link to your registered email.
• Post: we may ask for a government-issued ID copy, redacted to show only name and photo.

Lost access to your registered email or 2FA device

If you can no longer access the registered email or second factor, send the deletion request from any email and include:

1. Your full name and registered phone number.
2. Last 4 characters of your employee ID (if applicable).
3. Approximate date of registration.
4. Government ID (Aadhaar / PAN / Passport) — we will accept a redacted copy.

Verification takes 3–5 business days in this case.

8. Confirmation & Proof of Deletion

When deletion is complete, we email an Account Deletion Certificate containing:

• Your account identifier (UID, redacted).
• Timestamp of completion (UTC).
• List of data categories deleted.
• List of data categories retained and the legal basis.
• Contact details for follow-up questions.

You can request a PDF copy of this certificate at any time within 2 years of deletion by writing to support@trivartha.com.

9. Recovery & Reactivation

To restore:

• Open the app and sign in with the same account within 14 days.
• Tap the Restore my account banner that appears.
• Confirm with PIN/biometrics.

After the 14-day grace window, the account is fully wiped. You can always create a new account, but old CRM data and documents will not be linked to it.

10. Your Rights

Regardless of how you request deletion, you retain the following rights under GDPR, the DPDP Act, and CCPA:

• Right of access — ask what we hold about you.
• Right of rectification — correct inaccurate data.
• Right to erasure — request account deletion (this page).
• Right to restrict processing — pause data use without deletion.
• Right to data portability — receive a machine-readable export.
• Right to object — to legitimate-interest processing.
• Right to lodge a complaint — with your supervisory authority.

We respond to all valid requests within 30 calendar days at no cost.

11. Frequently Asked Questions

12. Changes to This Page

We may update this Account Deletion page from time to time. When we do, we will:

• Revise the Last updated date at the top of this page.
• Notify you in-app and via email at least 14 days before material changes take effect.
• Maintain an archive of previous versions at /legal/account-deletion-archive.html.

13. Contact

For any questions, complaints, or requests related to account deletion, please contact:

14. Delete My Account

To permanently delete your TRIVARTHA CRM account, send an email to support@trivartha.com from the email address registered with your account. Use the subject line Account Deletion Request.

14.1 Please include the following in your email

1. Send from your registered email address We only act on requests sent from the email on file with your TRIVARTHA CRM account. This protects you from unauthorized deletion.
2. Provide your full name and phone number Helps us locate your account quickly and reach you if we have verification questions.
3. Optional: tell us why Helps us improve the product. Not required.